Privacy Policy.

In this Privacy Policy, the following definitions are used:

Data

collectively all information that you submit to Zenos Solutions Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

Cookies

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation.

GDPR

the UK General Data Protection Regulation.

Zenos Solutions Limited, we or us

Zenos Solutions Limited, a company incorporated in England and Wales with registered number 09135251 whose registered office is at First Floor, New Barnes Mill, Cottonmill Lane, St Albans, AL1 2HA.

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and 2018.

User or you

any third party that accesses the Website and is not either (i) employed by Zenos Solutions Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Zenos Solutions Limited and accessing the Website in connection with the provision of such services.

Website

the website that you are currently using, https://www.zenos-solutions.com/, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this Privacy Policy, unless the context requires a different interpretation: the singular includes the plural and vice versa; references to sub-clauses, clauses, schedules or appendices are to those in this Privacy Policy; a reference to a person includes firms, companies, government entities, trusts and partnerships; "including" is understood to mean "including without limitation"; reference to any statutory provision includes any modification or amendment of it; and the headings and sub-headings do not form part of this Privacy Policy.

This Privacy Policy applies only to the actions of Zenos Solutions Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Zenos Solutions Limited is the "data controller". This means that Zenos Solutions Limited determines the purposes for which, and the manner in which, your Data is processed.

We may collect the following Data, which includes personal Data, from you:

• name
• job title
• profession
• contact information such as email addresses and telephone numbers

in each case, in accordance with this Privacy Policy.

We collect Data in the following ways:

• data is given to us by you
• data is collected automatically

Data that is given to us by you

Zenos Solutions Limited will collect your Data in a number of ways, for example:

• when you contact us through the Website, by telephone, post, e-mail or through any other means
• when you complete surveys that we use for research purposes (although you are not obliged to respond to them)
• when you enter a competition or promotion through a social media channel
• when you elect to receive marketing communications from us

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content. We will also collect your Data automatically via cookies, in line with the cookie settings on your browser.

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

• internal record keeping
• improvement of our products / services
• transmission by email of marketing materials that may be of interest to you

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see "Your rights" below).

For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in. If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time.

We may share your Data with the following groups of people for the following reasons:

• any of our group companies or affiliates – to provide the requested services, where those services may be performed by contractual arrangement with an affiliate or partner
• our employees, agents and/or professional advisors – to provide you with the services or information you have requested from us

We will use technical and organisational measures to safeguard your Data, including controlled access via passwords and storage on secure servers. If you suspect any misuse, loss or unauthorised access to your Data, please contact us immediately at info@zenos-solutions.com.

For detailed information from Get Safe Online on protecting your information, computers and devices, please visit www.getsafeonline.org.

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

You have the following rights in relation to your Data: right to access; right to correct; right to erase; right to restrict our use of your Data; right to data portability; and right to object.

To make enquiries, exercise any of your rights, or withdraw your consent to the processing of your Data, please contact us at info@zenos-solutions.com.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the Information Commissioner's Office (ICO) at ico.org.uk.

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites.

Zenos Solutions Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Zenos Solutions Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us. We may also disclose Data to a prospective purchaser of our business or any part of it.

This Website may place and access certain Cookies on your computer. Zenos Solutions Limited uses Cookies to improve your experience of using the Website and to improve our range of services. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

This Website may place the following Cookies:

• Strictly necessary cookies — required for the operation of our website.
• Analytical/performance cookies — allow us to recognise and count the number of visitors and to see how they move around our website.
• Functionality cookies — used to recognise you when you return to our website so we can personalise our content and remember your preferences.

You can choose to enable, disable or delete Cookies in your internet browser at any time. For more information on cookies, including how to disable them, please refer to aboutcookies.org.

You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected. If any court or competent authority finds that any provision of this Privacy Policy is invalid, illegal or unenforceable, that provision will be deemed deleted to the extent required, and the validity and enforceability of the other provisions will not be affected. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Zenos Solutions Limited reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations.

You may contact Zenos Solutions Limited by email at info@zenos-solutions.com.